Our patients are at the heart of everything we do and Aspen prides itself in going the extra mile. We are committed to engaging with all of our staff to promote and deliver excellent customer service through every interaction.
WorldHost is a customer-service training provider who has trained over 160,000 people in the UK, one-million worldwide; including staff/volunteers at the London 2012 Olympic Games/Paralympics, who were widely praised for the fantastic welcome they gave visitors.
Our Group HR Director; Helen Kalyan chose WorldHost’s Principles of Customer Service programme to give our staff the skills/knowledge to deliver excellent customer-service.
We have 22 staff at Aspen that are fully trained WorldHost Customer Service Champions thanks to Helen’s vision and commitment to first-class healthcare. Equipped with confidence, skills and the necessary tools, the training has been delivered to over 620 of Aspen’s 1,000 staff and the feedback has been extremely positive.
In healthcare, we constantly measure patient feedback. We have always had strong patient satisfaction rates but have definitely seen an improvement since undertaking the WorldHost training. We’re thrilled with the results!
Watch here Luis Pedro, our General Services Manager at Holly House talking about why WorldHost works for us!