Patient Administrator (Bookings Department)



Department:
Administration
Hours:
37.5 per week (full time)
Salary:
£17500.00 - £18,500.00

Job Details:

The Edinburgh Clinic is looking to appoint a new Patient Administrator. The position requires an individual with excellent administration skills and experience working within a busy bookings environment.

The position requires booking patient appointments and supporting Consultants and GPs in the management, booking and efficient running of clinics.

  • This is a telephone based role.  
  • Providing flexible and multi-disciplinary administration and customer service support across all channels of the business.
  • Communicate well both by telephone and face to face with patients, G.P.s and Consultants.
  • Maintain an excellent telephone manner at all times.
  • Be able to advise Patients on our range of treatments and fees.
  • Computer literate for booking and maintaining patient appointment systems. Managing all appointments on computer systems.
  • Checking for and arranging appointments from the electronic referrals system, e-mails from website, telephone and written enquires.
  • Looking after Consultants Diaries by communicating with Consultants and their Secretaries
  • Taking responsibility for cancelled lists ensuring patients and Clinic staff are advised and alternative appointments made.
  • Ensuring patients complete necessary paperwork prior to their appointment.
  • Booking patients’ appointments into all clinics.
  • Dealing with enquiries and making appointments via telephone, e-mail, fax, and in person.
  • To ensure that the telephone is answered promptly and callers are transferred to the relevant department.
  • To maintain records, including paper based and data systems and to enter data into systems as required. Ensuring all reports are forwarded to relevant referrers.
  • Providing support to the wider clinic and administration team with ad hoc assistance when required.
Contact:
Shona Payne
Telephone number:
0131 447 2340 Extn 1041
Reference Number:
TEOPPSA15
Closing Date:
31/05/2018
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