Full Time - 37.5 hours
Dependant on experience

Job Details:

Midland Eye Hospital are currently looking for an Receptionist/Administrator to join their team working on a full time basis, including evenings and Saturdays.


The post holder will be responsible for the provision of reception, administrative and secretarial support, working in conjunction with others to provide a professional and effective service.


Some of the key responsibilities of this role will be:


•Administer all appointments, cancellations and DNA’s, in line with company policy


•Fulfil all reasonable requests from patients to ensure their satisfaction and safety


•Ensure patients are handed over to clinical staff with all the required information.


•Theatre list preparation


•Manage all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail, clearly communicating information to patients


•Ensure that appropriate and timely invoices are sent to patients


•Be responsible for taking payments from patients for their consultation and treatments and deal with related administrative tasks including allocating cash onto computer systems.


•Provide reports, as required, for clinic or staff audits and patient satisfaction surveys


•To undertake faxing, emailing and scanning of documents as required from time to time


•To undertake general filing and typing as requested


•Assist Medical Secretaries with typing, scanning, appointment booking, manning telephones etc.


•Update computer systems as appropriate


Applicants must have a good level of general education and have experience of working in a busy administration team. Any experience of working in a medical environment is desirable.

The successful applicant will have to undergo a DBS check.

Kerry Whittingham
Telephone number:
0121 711 2020 or
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