Patient Administrator (Imaging)

Department:
Administration / Bookings
Hours:
22.5 hours
Salary:
£18,825 - £20,475

Job Details:

JOB PURPOSE

To positively present The Edinburgh Clinic to the public whilst supporting and enhancing the patient journey through the clinic.

To provide an efficient and courteous service for patients, visitors and staff, through good organisation and administration.

KEY ACCOUNTABILITIES

  • Providing flexible and multi-disciplinary administration and customer service support across all areas of the business
  • Communicate well both by telephone and face to face with patients, G.P.s and Consultants
  • Maintain an excellent telephone manner at all times
  • Be able to advise patients of basic information on treatments and fees
  • Checking for and arranging appointments from the electronic referrals system, e-mails from website, telephone and written enquiries
  • Ensuring patients complete necessary paperwork on arrival prior to their appointment
  • Liaising with all Consultants, GPs, Consultant staff, Referrers and other departments within the clinic
  • Booking patient appointments into all imaging diaries using multiple software systems
  • Dealing with enquiries and making appointments via telephone, e-mail, fax, and in person
  • Creating patient accounts: raising invoices; taking payments
  • To maintain records, including paper based and data systems
  • Ensuring reports are forwarded to relevant referrers

Job Description

Contact:
Suzanne Scott
Telephone number:
0131 447 2340
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