At Aspen Healthcare, we give our employees a voice in many different ways. We value your opinion on any changes to working practices and other decisions that affect patient care. We also welcome ideas for improvement and innovation.
To understand employees’ needs, Aspen Healthcare holds company-wide staff engagement surveys. Individual sites also organise their own surveys and staff suggestion boxes. We use employees’ feedback to help make our future plans for the company.
Freedom to Speak Up Guardians
Our employees help to monitor the quality of our healthcare services.
We belong to the National Guardian Freedom to Speak Up scheme. This scheme encourages employees to ‘speak up’ about any concerns in the workplace without fearing the consequences. There are nearly 700 Freedom to Speak Up Guardians in the NHS, independent sector organisations, national bodies and elsewhere.
At Aspen Healthcare, we have appointed two Freedom to Speak Up Guardian Leads. We also have local Freedom to Speak Up Guardians at all our sites. They support employees to raise any concerns at work. This helps to create an open, honest reporting culture and improve patient safety.
Staff committees and forums
Every Aspen Healthcare site has set up their own wellbeing committee, social and charity committee and/or staff forum. They are made up of employees from all levels and various departments. Members meet regularly and discuss ideas for relaxation, social and fundraising activities or any issues affecting their individual site.
STEP-Up to Safety Ambassadors
Aspen Healthcare has an award-winning patient safety programme called STEP-Up to Safety. This programme recognises that to create a culture of patient safety, we need to:
- Spot the problem
- Talk about it openly
- Examine the system
- Prevent it happening again
All Aspen Healthcare sites have STEP-Up to Safety Ambassadors, who champion the programme. They are a key link between our employees and senior managers. The STEP-Up to Safety Ambassadors provide insights into patient safety at each site and help us to shape our clinical strategy.
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